1. General information about services
1.1 Is a pneu change the same as a tire change?
Exactly. In technical terms, one speaks of a tire.
Info by the way: If you take it exactly, the wheel is just the "car rim" without tires, but in colloquial language a wheel means the total package of tire + rim.
1.2 Does the Wheel-Mobil only make house calls?
No, we don't just do house calls. We all go to work or shop and visit different places every day. We only need your vehicle key and the wheels / tires to be able to work, whether at home in front of the door or while working in the private parking lot.
1.3 Does Wheel-Mobil also offer other services in addition to changing wheels / tires?
Yes, we not only offer wheel / tire changes, but also have our additional packages "Hydro-Check", "Season Check" and interior cleaning. With these additional packages, in addition to changing wheels / tires, you can also have your fluids (engine oil, coolant, windscreen cleaner, brake fluid and servo oil) checked and topped up on the car.
Other services such as wheel change and vehicle knowledge training as well as the sale of liquids are part of our offer, which we make available to you.
1.4 Our entire vehicle fleet needs a wheel change, can it be organized in one day?
Yes, if you wish to change the wheel of the entire vehicle fleet in one day, you can contact us in advance to make an appointment. This saves you a lot of time and effort.
1.5 Is there a possibility of being towed if the tire cannot be repaired?
No, an image is transmitted in advance to clarify whether the tire can be repaired or not. If the tire is irreparable, there is a possibility that we will fit your own spare wheel on site. The next steps will be discussed on site.
1.6 Can I also make appointments to replace motorcycle tires?
No, our services only relate to passenger cars.
1.7 Are driving school topics covered in the "Vehicle Knowledge" course?
No, in our courses we impart our knowledge of the interesting vehicle technology to the participants. Since we have no driving school training, we cannot convey any topics about it.
1.8 Does WHEEL-MOBIL also fill tires with nitrogen?
No. The air used by WHEEL-MOBIL when inflating the tires is normal ambient air (around 78% of the air already consists of nitrogen).
Nitrogen fillings are used in motorsport and aircraft areas, as in these cases the tires are exposed to higher temperatures and nitrogen can be used as an extinguishing agent in the event of a fire.
The advantage and disadvantage of nitrogen is the property that nitrogen has larger molecules than oxygen. As a result, nitrogen escapes more slowly than oxygen from a tire. This can lead to the fact that a regular check of the tire pressure is neglected and thus higher wear and tear as well as fuel consumption can arise.
2. Wheel / tire packages
2.1 Why are only the front wheels balanced with the "Wheel-Basic " package and not the rear wheels as well?
Since a strong imbalance can lead to various types of wear and tear, this should generally be prevented.
Among other things, an imbalance on the front wheels can be identified by a slight vibration on the steering wheel.
Since, in the best case scenario, we alternately replace the rear and front wheels every year (in order to achieve the same level of tire wear as possible), all wheels are balanced on an annual basis.
In this way we prevent future damage to your vehicle.
2.2 Why and how are the wheel hub flanges cared for in the gold package for light alloy rims?
If a light alloy rim made of an aluminum alloy is mounted on the steel wheel hub, the contact of 2 different metals automatically causes corrosion over time. This can be accelerated with the help of snow, salt, rain, etc. By choosing our gold package, we maintain the wheel hub flanges and apply a synthetic, metal-free separating paste in order to slow down the development of corrosion as much as possible.
2.3 What happens if, when I visit Wheel-Mobil, my tires do not have a sufficient profile to be fitted?
If you have any doubts that your tires, which you would like to have installed, have a bad profile, you can send us pictures in advance via a message (social media, SMS, etc.).
You can use our instructions to do the self-check ( start self-check ). We are doing our best not to let this happen.
Customers who purchase the Gold Package have "Gold Insurance" on offer incl.
This means that we will cover the costs in accordance with our general terms and conditions from point 3. Prices and agree on an appointment for the next visit.
If we are on site and the tires are in poor condition so that we cannot fit them for safety reasons, we will invoice you for this in accordance with the general terms and conditions under point 3. Prices (excluding gold packages).
3. Tire repair
3.1 How exactly does Wheel-Mobil carry out a tire repair?
If your tire has caught a nail or a similar foreign object, you can send us a picture of it. Because depending on where the foreign body has entered the tire, it can be repaired or not and must therefore be replaced.
In the case of non-punctual damage such as a slash or a burst tire, it can no longer be repaired.
Even if you have been driving with too little air pressure for a long time, this can damage the tire and thus irreparable tire.
If the tire can be repaired, we pull the foreign body out of the tire on site and clean the puncture site. Then we press a repair stick with vulcanizing paste into the hole and pump + balance the wheel.
This means that the tire is ready to continue driving and the tire does not need to be replaced.
3.2 What is the difference between a tire repair by Wheel-Mobil and a tire filler that is in the trunk ex works?
If a foreign object gets into the tire, it can lose air and become flat. A provisional solution for getting to the nearest workshop in an emergency would be to fill the tire with the tire filler supplied (if available in the vehicle).
This fills a special compound into the tire and temporarily seals the damaged area from the inside.
The tire must be replaced or professionally repaired as soon as possible.
Under point " 3. 1 How exactly does Wheel-Mobil carry out a tire repair?" You will find our execution of a tire repair.
4. Tire care
4.1 Why are the tires cared for in certain packages?
Over time, fine cracks appear on the tire due to the effects of ozone and oxygen. By choosing one of our deluxe or gold packages, your tires automatically receive our best tire care. In this way we help the tire against this effect.
5. Visual inspection of the braking systems
5.1 What tasks does the "visual inspection of the braking systems" involve?
So that you can drive with peace of mind while driving, all of our wheel or tire packages include the optical control of the disc brake system that is usually installed.
The general condition of the brake system, such as brake discs, brake pads, brake calipers and brake hoses, is visually checked.